Refund policy

Labelled By Heaven Returns Policy

At Labelled By Heaven, we are committed to providing our customers with high-quality accessories, fashion, and literature. Your satisfaction is our priority, and we understand that sometimes, a return or exchange is necessary. Please review our returns policy below, which outlines how you can return or exchange your purchase.

Returns Eligibility

  1. Time Frame: Items must be returned within 30 days of the purchase date.

  2. Condition: Products must be in their original condition, original packaging, unused, and with all tags attached.

  3. Proof of Purchase: A receipt or proof of purchase is required for all returns and exchanges.

Non-Returnable Items

Certain items are non-returnable, including:

  • Journals

  • Notebooks

  • Planners

  • Final sale items

  • Customised or personalised products

  • Books Available in Our Literature Section

Return Process

  1. Initiate a Return: Contact our customer service team at customer service labelledbyheaven@gmail.com

  2. to initiate your return.

  3. Shipping: You are responsible for covering the shipping costs associated with returning your item. Please note that shipping fees are non-refundable.We will require proof of shipping, such as a tracking number.

  4. In the event that items are lost during shipping, customers will only be eligible for a partial refund.

Refunds

  • Processing Time: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund within 5-7 business days.

  • Method of Refund: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. It may take up to 10 working days for refunds to appear in your bank account.

Exchanges

  • Product Exchange: If you wish to exchange an item for a different size or colour, please follow the return process and specify the desired exchange.

  • Availability: All exchanges are subject to product availability. If the requested item is not available, a refund will be issued instead.

Damaged or Defective Items

If you have received a damaged or defective item, please contact us immediately at customer service labelledbyheaven@gmail.com so we can resolve the issue promptly.

Contact Us

For any inquiries or concerns about our returns policy, please feel free to contact our customer service team. We are here to help and ensure that your experience with Labelled By Heaven is truly exceptional.